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    • #460
      Kalash Balu
      Participant

      Has anyone dealt with clients who overpay on their bills and utilities ?

      I have had a referral today made by a social worker. I spoke to her to see what help the client needed and she told me that he needs help to set up direct debits and general money advice.

      I asked if he has capacity and she said that he does ….but that he overpays due to memory problems. I’m due to see him next week with the social worker.

      Just wandered if anyone has dealt with anything similar ?

    • #463
      Sandra Mayo
      Keymaster

      Kalash – I’ve spoken with a Money Advisor here who suggests to call the utility companies and see if there is some arrangement can be made on the account to either credit back or limit payment receipts.

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